Returns and Refunds
Customer Satisfaction
At Nexxgen Peptides, your satisfaction is our top priority. If you encounter any issues with your order, please contact us at [email protected]. We are dedicated to assisting you and ensuring your experience is positive.
Returns & Exchanges
Due to the sensitive nature of peptide products and the importance of storage conditions, we cannot accept returns or offer refunds on peptide products. However, if items arrive damaged or incorrect, we will cover the cost of return shipping and resend the correct products.
Return Eligibility
- Incorrect Products: If you received an incorrect product, we will cover the cost of return shipping and resend the correct product.
- Damaged Products: If your product arrives damaged, we will cover the cost of return shipping and resend the correct product.
Return Process
1. Contact us at [email protected] within 30 days of receiving your order.
2. Provide the reason for the return and include pictures of the damaged or incorrect product.
3. Our team will review your request and determine the next steps.
4. If the return is approved, we will provide instructions on the return process.
Refund Process
- Once the returned items are verified, we will resend the correct product as soon as possible.
- Refunds are not available for peptide products.
We appreciate your understanding and strive to ensure a smooth and satisfactory experience for all our customers. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for choosing Nexxgen Peptides!